Delivery of my wine

• Q. What states do you deliver to?
  A. We currently deliver within the United States to the following locations: AZ, CA, CO, CT, FL, IA, ID, IL, IN, LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, SC, TX, VA, VT, WA, WI, WV, WY and DC.
• Q. Why can't you ship wine to my state?
  A. Since the sale and distribution of alcoholic beverages are in control of the individual states, we must abide by each state's law. We are constantly trying to offer our wines into new states. When a state becomes available for shipping, we will immediately add it to the website. Check back often for your state's availability.
• Q: When will my wine arrive?
  A: Please allow 10-14 business days from the day you order. Please note that the wine will be delivered during normal business hours, and by law someone 21 years or older must be present to sign for the delivery.
• Q. What if I cannot be home during normal business hours to receive my wine shipment?
  A. Since the signature of an adult 21 or older is required by law to receive a wine package, you may wish to have your wine shipments sent to your workplace. If you want to change your shipping address, please e-mail us at customerservice@zagatwine.com or call 1-877-600-4727. Lines open Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST.
• Q. Can my order be delivered on a particular day or time?
  A. Unfortunately we are unable to offer this service at present.
• Q. Can I ship wine as a gift?
  A. Yes, as long as the recipient is over 21 and lives in a state where we offer delivery. Just enter the recipient’s address as the delivery address when you place your order. If you would like to include a short gift message, please call us at 1-877-600-4727 (Mon-Fri 8am-11pm, Sat-Sun 8am-8pm EST) and one of our customer service representatives will be happy to assist you.
• Q. Why didn’t all of my bottles arrive with my order?
  A. We aim to pack all orders in the most efficient way possible to ensure that your wines reach you as quickly as possible. On occasion your cases may be packed separately. All cases should arrive within the normal delivery time. If you have any concerns, please call us at 1-877-600-4727.
• Q. One of the wines in my case is different from the advertized selection. Is this correct?
  A. The vast majority of our wines are produced in very small quantities--sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better! If we do run out, we chose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you’ll simply discover a new favorite. Customers frequently tell us that’s the case. And always remember, with our 100% money back guarantee, there’s no risk. If ever you’re not impressed, you just let us know.

How can I pay?

• Q. What type of payment do you accept?
  A. We accept payment via Visa, Mastercard, American Express and Discover.
• Q. How much do I pay for delivery?
  A. Delivery is $19.99 for your first case (12 bottles) and $14.99 for any additional cases purchased within the same order.

The Zagat Wine Club

• Q. When will my next Discovery Club shipment arrive?
  A. Your Zagat Wine Club shipments will be sent approximately every three months. See our shipping policy for more information.
• Q. Is there a membership fee for the Zagat Wine Club?
  A. There is no membership fee. We offer a 100% money-back guarantee and if you are not completely satisfied, you can cancel at any time.
• Q. If I like a wine I received in my club shipment, can I order more?
  A. Absolutely! Because the majority of our wines come from small wineries, we have limited quantities available and they often sell out quickly. Simply search for the wine you’re after online or call us at 1-877-600-4727 one of our team will be happy to help you.
• Q. What if I’m going to be on vacation when my next case is due to arrive?
  A. If you know that you won’t be available to receive your next Zagat Wine Club shipment, please contact us and we’ll be happy to delay your delivery until a more convenient week.

Ordering online

• Q. If I’ve ordered before do I already have an account?
  A. Unless you have gone through the account creation process you do not yet have an online account. It will just take a few moments to create your account as you go through the checkout process. Once you have done so you’ll simply need to log in when making purchases in the future and your address book and credit card information will be at your fingertips.
• Q. What if I don’t want to create an online account?
  A. No problem! Simply call us at 1-877-600-4727 (Mon-Fri 8am-11 pm EST or Sat-Sun 8am-8pm EST) and one of our customer service representatives will be happy to place your order for you.
• Q. How do you protect my information?
  A. We use SSL—Secure Socket Layers—software, which is the safest way to send information over the internet. Additionally, your credit card information is encrypted and only the last 4 digits are displayed in the order confirmation.
• Q. I lost my password, what do I do?
  A. Click the “Forgot Your Password?” link at the bottom of the log in page, enter the email address on your account and click the “reset password” link. An email will then be sent to you automatically. Once you receive this email, you’ll be prompted to click a link to a page where you can reset your password.
• Q. I’m trying to log in and getting a message that my password isn’t recognized, what do I do?
  A. First, check to make sure that the password your entering is at least six characters and that you’re entering it exactly as you created it (passwords are case sensitive). If your password is still not recognized, click the “Forgot Your Password?” link at the bottom of the log in page, enter the email address on your account and click the “reset password” link. An email will then be sent to you automatically. Once you receive this email, you’ll be prompted to click a link to a page where you can reset your password.
• Q. Can I track my order from the Order History page?
  A. Not yet, but we have plans to make this option available soon. You can track your order by clicking the appropriate link in your shipment notification email or by calling customer service at 1-877-600-4727, Mon-Fri 8am-11 pm EST or Sat-Sun 8am-8pm EST.