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  • Money-Back Guarantee

    We're so confident in the quality of our wines that we guarantee every bottle. If you don't like a wine, for any reason, you'll be refunded in full. It's simple.

  • FedEx Delivery

    All of our wines are delivered to you within twelve working days.

Policies

  1. Return Policy
  2. Shipping Policy
  3. Substitution Policy

Return Policy

Zagat Wine is 100% committed to your satisfaction. If you should ever have broken bottles or delivery problems of any kind, please call us at 1-877-600-4727 within 60 days following the expected delivery date. We are not responsible for any package problems after this 60 day period. We will always work to resolve any problems as quickly as possible.

Fine & Rare Wines

Due to the limited availability of our Fine and Rare Wines, we are unable to offer exchanges and we do not offer refunds or returns, as is the practice of fine wine auction houses. Once the wine has been shipped from our cellar the sale is final. Please see the fine & rare policy letter that is included in all Fine & Rare Wine orders.

Shipping Policy

Shipping Timetables

Delivery State Orders entered by 5:00pm EST on the day below are usually delivered by the weekend.
AZ, CA, CT, TX, MA Sunday
FL, NY Monday
NJ, IN Tuesday
MI, OH, MO, WI, Wednesday

Delivery State Orders entered by 5:00pm EST are usually processed, packed and shipped within 3 days
MN, NC, SC, TN,VA
IA, IL. ND, NE, WV, DC

Delivery State Orders entered by 5:00pm EST are usually processed, packed and shipped within 5 days
CO, ID, LA, NH, NM, NV, OR, WA, WY

All other states Please call

We strive to obtain a 1st delivery attempt via FedEx on Friday or Saturday (for Home Delivery) whenever possible.

Additional delivery attempts are made the following week - Monday for FedEx Ground (commercial addresses) and Tuesday for FedEx Home Delivery.

Substitution Policy

Small batch wines mean bigger flavors... and why running out can be a good thing!

The vast majority of our wines are produced in very small quantities. Sometimes just a few barrels. We choose to buy these wines simply because they taste better than mass-produced brands. The care you can lavish on a small batch is just that much greater. And it shows. One consequence of this policy is that occasionally we run out of the wines we write to you about. That can be frustrating but it is also an opportunity to discover something new, and often better!

If we do run out, we chose (with great care) an alternative, always of equal or greater value, and as close as possible in style to the wine offered. Because it will be another hand-crafted wine from an equally passionate winemaker, chances are you'll simply discover a new favorite. Customers frequently tell us that's the case. And always remember, with our 100% money back guarantee, there's no risk. If ever you're not impressed, you just let us know.