Customer Service

Customer Service2020-08-10T10:32:34-04:00

Call Us:
1-800-892-4427

Weekdays: 9am – 8pm ET
Sat/Sun: 9am – 5pm ET
*Closed Christmas and New Years

Email Us 24/7:
Click Here

Mailing Address:
Zagat Wine
Attn: Customer Service
PO Box 7274
Scarborough, ME 04070

Shipping Policy

State laws on wine shipping aren’t always straightforward but are under constant review, meaning the list of states that allow direct-to-home wine shipment is ever growing. As soon as a state becomes available, you can be sure we’ll add it to our list.

By federal law, you must be at least 21 years old to order and receive wine. When you place an order you will be asked to confirm that you are 21 or older. Federal law also insists that someone at least 21 years old is present to sign for the package.

If no one is available to sign for the package during normal business hours at your shipping address, we recommend the order is shipped to your business address. Alternatively you can utilize the FedEx ‘Hold at Location’ service (*see below for details).

*FedEx offers an option to ‘Hold at FedEx Location’ (HAL), a convenient choice for when you can’t be there to accept delivery. This service is available both for FedEx Home and FedEx Ground (commercial addresses) packages. It is simple to use. Once you receive your FedEx tracking number, you can select the FedEx location where you wish your package to be held. On the next delivery attempt your package will be sent to this location, ready for your collection.

FAQs

How do the rewards work?2019-11-08T14:33:18-05:00

Your introductory club case earns you one bottle credit. Your next club case earns you a second bonus bottle credit and includes a 1.5-liter MAGNUM of 98-point Super Tuscan. With your third club case, you’ll receive a LUXURY WINE worth at least $40 and earn your third bonus bottle credit. Your fourth club case will show up with your three very special bonus wines. Your trio, worth over $50, will be tailored to match your preferences (e.g. if you’re an all-reds customer, you’ll receive an all-reds bonus trio). Cheers!

How do you choose the wines?2019-11-08T14:33:56-05:00

Our experts taste over 40,000 wines each year, selecting just a few hundred. From these top picks, we set aside wines that are best suited to your personal tastes.

How does your money-back guarantee work?2019-11-14T13:16:42-05:00

It’s simple. We want you to enjoy every bottle you buy from us. If you are not completely satisfied with any wine, for any reason, just let us know and we’ll arrange a refund. No problem.

How do I cancel my wine club membership?2019-11-28T13:14:10-05:00

If you’d like to cancel your wine club membership, please call us at 1-800-649-4637 or email customerservice@laithwaites.com.

Do I have to accept every Wine Club case offered?2019-10-30T15:24:34-04:00

You are in complete control of your Wine Club and can skip upcoming quarterly deliveries. This will move your next delivery out by three months. Another option is to delay your quarterly delivery up to four weeks.

How can I cancel my order?2019-10-30T15:23:46-04:00

An order may only be canceled before we begin preparing it for shipment. Please call us at 1-800-649-4637 as soon as possible so we can help you with your request.

How do I track my order?2019-10-30T15:24:07-04:00

When your order has been dispatched we will send you an email to allow you to track your case online with our carrier.

If you have any concerns over the status of your order please call our Customer Service Team on 1-800-649-4637 who will be more than happy to check the status of your order on your behalf.

Why can’t you ship wine to my state?2019-10-30T15:23:28-04:00

Since the sale of alcoholic beverages is in control of the individual states, we must abide by each state’s law. We are constantly trying to offer our wines in new states. When a new state becomes eligible, we will immediately add it to the website. Check back often for your state’s availability.

What states do you deliver to?2019-11-01T11:36:04-04:00

Delivery is currently available to the states below. In accordance with state laws, all orders are placed with and shipped by the licensed retailers listed, and all applicable taxes are paid. Please remember that you must be at least 21 years old to purchase wine; all deliveries require the signature of an adult at least 21 years old.

WINES AND OFFER MAY VARY BY STATE. AZ, CA (offer may vary), CO, CT, FL, IA, ID, IL, IN (limited delivery area), LA, MA, MI, MN, MO, NC, ND, NE, NH, NJ (offer may vary), NM, NV, NY, OH, OR (not eligible for free gift), SC, TN, TX (voucher not required), VA, WA, WI, WV, WY and DC. 100% money-back guarantee applies to all wines. Delivery available to AK ($50 shipping surcharge per case), Void where prohibited by law.

How long does delivery take?2019-11-14T13:17:09-05:00

It depends which state you ship to and when you place your order. You will receive estimated delivery dates when you place your order.

How much do I pay for delivery?2019-10-30T15:18:54-04:00

Unless otherwise stated, delivery is $19.99 for your first case (up to 15 bottles) and $14.99 for any additional cases purchased within the same order.